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Steps to increase the MySQL / MSSQL / PgSQL database quota in H-Sphere

Please follow the steps below:

1) Login the H-Sphere control panel.
2) Select Database >> MySQL / MSSQL / PgSQL DBs.
3) On the page that appears, you can see the existing database name in blue link under the Database name field. Click on it.
4) On the page that appears, you can see the Change quota icon against the Database quota field. Click on it.
5) Enter the new database log file ratio and total quota size on the next page.
6) Click Submit.
7) Agree to additional charges, if any.

Shubham | Wednesday 31 July 2013 - 9:28 pm | | Default | No comments

Steps to activate a new user account signup in your H-Sphere reseller account

To activate a new user account signup, please follow the steps below:-

1) Login the reseller control panel.
2) Go to the reseller admin panel.
3) Select Sign Up >> Moderate.
4) There you will get the new signup's user name in blue link. Click on it.
5) Scroll down the page, then click on Create.

Note: This is the signup guard setting which enables one to avoid fraud signups. This is a secure way to activate new users.

Shubham | Saturday 27 July 2013 - 3:24 pm | | Default | No comments

How to retrieve/reset an end user account password from your reseller account in H-Sphere

A reseller can reset an end user's account password, by following the steps below:-

1. Login to your reseller account.
2. Go to the admin control panel.
3. Select search >> Generic >> search for that particular end user account.
4. Then login to the end user account.
5. Go to User >> User Password >> Enter the new password >> and click on Change.

Note: - If you do not remember the user name of your client, then you search by domain name in your admin control panel.

Shubham | Friday 19 July 2013 - 5:41 pm | | Default | Two comments

Steps to suspend/resume an end user account from your H-Sphere reseller account

To suspend an end user account, please follow the steps below:-

1) Login to your Reseller Control Panel.
2) Go to the Reseller Admin control panel.
3) Select Search >> Generic >> Mention the user account name which you want to suspend and then click on Search.
4) On the screen that appears, you can see user account details. In front of them, you will get a "Red button". Click on this.
5) Select the option via the dropdown menu. Then click on "Submit".

To resume an end user account, please follow the steps below:-

1) Login to your Reseller Control Panel.
2) Go to the Reseller Admin control panel.
3) Select Search >> Generic >> Mention the user account name which you want to suspend and then click on Search.
4) On the screen that appears, you can see user account details. In front of them, you will see a "Green button". Click on it.
5) Select the option via the dropdown menu. Then click on "Submit "

Shubham | Wednesday 17 July 2013 - 11:02 am | | Default | No comments

Block any IP Address or Domain

If you want to restrict an IP from accessing your domain, please follow the steps below:-

>> Login to your control panel.

>> Go to Domain Settings.

>> Web Options

>>Web Access Control

Here you can see two options in the Current Default Access Rule column.

>> Click on Allow from all.

>> Write the domain name you want to block in the Domain column or the IP address you want to block in the IP Address column.

>> Click to Add.

That's it. This is how you can block any IP address or domain.

Vimal | Wednesday 17 July 2013 - 06:02 am | | Default | No comments
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The uptime and system load of a Linux machine

The uptime and system load of a Linux machine can be found out by using the “uptime” command.

Uptime is a command line utility, the use of which will let you know about the Linux machine'a uptime as well as the load on the system. Along with the uptime, this command also tells you how many users are currently logged in and the load on the system in the past 1, 5 and 15 minutes.

Sachin | Tuesday 16 July 2013 - 4:11 pm | | Default | No comments

User unknown in the virtual mailbox table?

There are times when you send an email and get a bounce back error message as the server tried to deliver the message but gave up on some network because the user/email account is unknown in the virtual mailbox table. For example-

---------------------------------------------------------------------------------------------------------------------------
x.x.x.x does not like recipient.
Remote host said: 550 5.1.1  <mailto:abc@domain.com> <abc@domain.com>:
Recipient address rejected:
User unknown in virtual mailbox table Giving up on x.x.x.x.
---------------------------------------------------------------------------------------------------------------------------

It seems like the recipient address was rejected because the user is unknown or does not exist. You can verify the recipient email account by using the online email verifier below :-

http://verify-email.org/

It helps you to find out if the mailbox to which you're sending the email actually exists or if it is created or not.

Sachin | Monday 15 July 2013 - 8:41 pm | | Default | Two comments

Steps to change your control panel and FTP account passwords in the H-Sphere control panel

1) For changing your control panel password, please follow the steps below:-

   1. Login to your control panel.
   2. Select Quick Access in the Account menu.
   3. Click the Change Password icon in the main section.

2) For changing your FTP password, please follow the steps below:-

   1. Login to your control panel .
   2. Select the FTP User in the FTP/User Account menu.
   3. Click on the notepad icon next to Password.

Shubham | Saturday 13 July 2013 - 9:38 pm | | Default | No comments

Steps to pay the hosting fees through cheque and CCAvenue (For Indian clients only)

To activate your account, send your cheque to the address below. As soon as we receive your cheque, your account will be activated.

All cheques must be drawn from an Indian bank and sent to:   

APYL Software & Systems Ltd.
D-111, Sector 63, Noida UP 201301.

No less than 1 year of hosting fees can be paid by cheque. 

Please Note:    

1) Calculate today's currency conversion rates by visiting http://www.jodohost.com/currency-converter.asp, when paying in Indian Rupees.  
2) For outstation cheques, please add Rs 75.00.

For those Indian customers who wish to pay by credit card or by debiting their bank account, please visit:
http://www.jodohost.com/ccavenueadd.asp

Manoj | Saturday 13 July 2013 - 9:31 pm | | Default | No comments
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Steps to enable PHP through the control panel and changing the PHP version

1. Login to your control panel.
2. Select Domain Info in the Domain Settings menu.
3. Click on the domain name for which you want to enable PHP.
4. Click the Edit icon in the Web Services field.
5. On the Web Services page, scroll down to find the PHP option and turn it on.
6. Choose the PHP version from the dropdown box.
7. Agree with the charges, if any.

Manoj | Saturday 13 July 2013 - 12:48 pm | | Default | No comments
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If FTP is slow from the webshell control panel

You can use FileZilla as a client and it works faster than webshell. You can download it from the Internet absolutely free.

To login to FileZilla follow the steps below-

1 >> Open the FileZilla client.
2 >> Write the hostname or IP address of the server in the address field.
3 >> Then fill in the username and password.
4 >> After that click on quick connect.

 Now you will see your local computer on the left side and your remote site (FTP account) on the right side. You can drag your file from the local computer to your FTP account or from the FTP account to your local computer.

Vimal | Saturday 13 July 2013 - 09:42 am | | Default | No comments
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How to resolve the pretty URLs issue in Linux

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Akash | Saturday 13 July 2013 - 08:28 am | | Default | No comments
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Steps for Joomla installation

Preparations before installing Joomla:-

1- Make sure the Joomla files have been uploaded to the domain directory.
2- Make sure that the database has been created in H-Sphere.
3- Make sure that the database user has full permissions.
4- Make sure that the required php.ini file is placed in the domain folder and do customizations as per the pre-installation check requirements.

MySQL database creation steps :-

1.   Login to the H-Sphere hosting control panel.
2.   Select MySQL in the Databases menu and the MySQL database creation wizard automatically appears.
3.   On the form that appears, enter the name of the database and the database description if needed.
4.   Agree with additional charges if any.
5.   On the form that appears, create a new user or grant privileges to that user.
6.   Add a new user to the database you have just created: choose the user role and click Add User.
7.   Choose roles for users of other databases so that they can use your new database. Click Grant.
8.   Click Finish to complete creating your MySQL database.

Steps to install Joomla:-

 1-Open the install.php file in your browser and follow the instructions. Example http://YourDomainName.com/Joomla/installation/install.php
 2-On the first page you need to choose Language from the dropdown menu and click next.
 3-The next page is for the preinstallation check. Some options are on the right side of the page. If all appear as 'Yes', then click on Next and if any option appears as 'No' then you need to correct this and then click on the 'Check Again' button.
 4-There will be a licensing page. Check the agreeing option and click on Next.
 5-You need to fill in database details in the given fields and click Next.
   5(a)-Select database type from the dropdown menu.
   5(b)-Host name or IP
   5(c)-Database username and its password
   5(d)-Database name
6-Skip the FTP configuration page.
7-You will see the maiin configuration page which will need site and admin section details (email id, admin username and admin password). Fill in details and click on next.
8-The installation is finished and you need to click on the admin button to enter in the admin section.

Shubham | Friday 12 July 2013 - 3:06 pm | | Default | No comments

Steps to upload a file on the web through the webshell in the control panel

1. Login to your control panel
2. Select FTP/User Account menu > FTP User.
3. On the page that appears, click on the small computer icon.
4. On the page that appears, you will be able to login to the webshell.
5. There you need to upload files under the domain folder by using the Upload tab.

Manoj | Friday 12 July 2013 - 1:41 pm | | Default | No comments

Python scripts on shared Linux servers

Python supports CGI scripts on shared Linux servers.

To run Python scripts you should first make sure of the following steps:

Step 1: Add cgi-bin as cgi-dir in the control panel on the web services section for the domain.
Step 2: Add the .py extension for Python to run against CGI on the web services section for the domain.
Step 3: Place the script inside the cgi-bin directory and make sure that the cgi-bin directory and files in it have permission of 755 to run.
Step 4: Use the shebang at the top => #!/usr/bin/python and then write the script you want and then run it on the browser using the url :-

http://domainname/cgi-bin/python-script.py

That's it! Your Python script should work fine if you have followed the steps above.

Sachin | Thursday 11 July 2013 - 4:33 pm | | Default | No comments
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When a customer signs up or adds a particular domain and gets the error "Error - DNS zone already taken"

Solution :-
  1. Search for the domain in the H-Sphere control panel, if you are able to find it. The same domain can't be added in multiple accounts in the same cluster.
  2. If you are not able to find the domain in the H-Sphere control panel and the domain being added is a service domain, make sure the client is choosing Register as a service domain option while signing up against the service plan.
  3. If you are not able to find the domain in the H-Sphere control panel and the domain being added is not a service domain, then this is happening due to a ghost domain entry in the H-Sphere database that needs to be deleted from the H-Sphere database.

Abhishek | Wednesday 10 July 2013 - 9:30 pm | | Default | No comments
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Connection dropped by the IMAP server while logging into SquirrelMail

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Akash | Wednesday 10 July 2013 - 09:30 am | | Default | No comments

Nmap: Scanning open ports and finding out info about the operating system

Nmap ("Network Mapper") is a utility for network discovery and security auditing. It is useful for tasks such as network inventory, managing service upgrade schedules, and monitoring host or service uptime.

Using Nmap you can check the ports and service which are open against that port and information about the operating system installed on the machine. Use the command below from the Linux machine to get such information about the target machine :-

nmap -O hostname or IP address

For Ex-

nmap -O 173.0.142.41

Starting Nmap 5.51 ( http://nmap.org ) at 2013-07-09 20:39 CDT
Nmap scan report for mail5.gohsphere.com (173.0.142.41)
Host is up (0.00042s latency).
Not shown: 990 filtered ports

--------------------------------
PORT    STATE  SERVICE
25/tcp  open   smtp
80/tcp  open   http
110/tcp open   pop3
143/tcp open   imap
443/tcp open   https
465/tcp open   smtps
587/tcp open   submission
873/tcp closed rsync
993/tcp open   imaps
995/tcp open   pop3s
--------------------------------

Device type: general purpose|WAP|firewall|broadband router|webcam
Running (JUST GUESSING): Linux 2.6.X|2.4.X (97%), Linksys Linux 2.4.X (97%), Asus Linux 2.6.X (93%), Check Point Linux 2.4.X (92%), Netgear embedded (89%), AXIS Linux 2.6.X (88%)
Aggressive OS guesses: Linux 2.6.9 - 2.6.21 (97%), OpenWrt White Russian 0.9 (Linux 2.4.30) (97%), OpenWrt 0.9 - 7.09 (Linux 2.4.30 - 2.4.34) (97%), OpenWrt Kamikaze 7.09 (Linux 2.6.22) (97%), Linux 2.6.24 (94%), Asus RT-N16 WAP (Linux 2.6) (93%), Linux 2.6.18 (93%), OpenWrt Kamikaze 7.09 (Linux 2.6.17 - 2.6.21) (93%), Check Point NGX R65 firewall (Linux 2.4.21) (92%), Linux 2.6.20.6 (92%)
No exact OS matches for host (test conditions non-ideal).

OS detection performed. Please report any incorrect results at http://nmap.org/submit/ .
Nmap done: 1 IP address (1 host up) scanned in 7.93 seconds

It really helps to know about the open ports of the server which you're using or to know about the services you can use on that port and also about the OS installed on the target machine.

Sachin | Tuesday 09 July 2013 - 8:53 pm | | Default | One comment

Changing the timezone on Linux

How to change the timezone on Linux:

In the Linux machine, to setup the timezone we need to create a symlink as /etc/localtime to the time zone file in the system time zone directory. Follow the simple steps below to do that :-

Create a symlink to the file localtime in the etc directory as below :-
-----------------------------------------------------------------------------------

To set the timezone to US Central use the command below :-

# ln -sf /usr/share/zoneinfo/US/Central /etc/localtime

[root@linux] date
Mon Jul  8 18:01:47 CDT 2013

OR if you want to set it to IST (Asia/Calcutta):-

# ln -sf /usr/share/zoneinfo/Asia/Calcutta /etc/localtime

[root@linux] date
Tue Jul  9 04:31:35 IST 2013

To verify the timezone, use the 'date' command to verify that your timezone has changed.

Sachin | Monday 08 July 2013 - 6:15 pm | | Default | No comments
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How to add a signature in the webmail client (Horde and SquirrelMail)?

1) If you are using the SquirrelMail client, then follow the steps below : -

   Step 1: Log in to your email account using your email ID and its password.
   Step 2: Click on the "Options" button at the top menu bar.
   Step 3: On the page that appears next with different options, click on the "Personal Information" option.
   Step 4: Then enter your "name, title and business address or signature" in the address box and check
        the "use signature" option under "Signature Options" and click on the Submit button.

  2) If you are using the IMP (Horde) client, then follow the steps below: -

  Step 1: Log in to your mail account using your email id and its password.
  Step 2: Select the "Mail" option under the "Options" menu on the left side of the window.
  Step 3: Click on the "Personal Information" option under "General Options".
  Step 4: On the next page that appears with "Enter your name, title and business address or signature": In "Your Signature" box, check the box "Place your signature before replies and forwards?" and then click on "Save Options".

Abhishek | Sunday 07 July 2013 - 9:18 pm | | Default | One comment

What Is My FTP URL?

If you want to access FTP through the Internet, then use ftp://yourdomain.com instead of http://yourdomain.com.

If your http URL is http://example.com, then your ftp URL would ftp://example.com.

Vimal | Saturday 06 July 2013 - 9:38 pm | | Default | No comments
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A MySQL user disappeared during a permission change. How to add the user back?

Please follow the steps-
1. Login to the control panel.
2. Go to the Databases menu > MySQL > MySQL DBs.
3. Click on the database for which the user has disappeared.
4. Click on the Add icon in front of the Database users section.
5. Pick the user from the dropdown menu.
6. Select the user role as DBA.
7. Click on grant and the user will be attached with the database.

Manoj | Saturday 06 July 2013 - 9:09 pm | | Default | No comments
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How to use Google Apps for your domain

To use Google Apps email, you need to create two CNAME records and appropriate MX records.

CNAME Records:

Name = googlefffggghhh12345
Data = google.com

Name = mail
Data = ghs.google.com

MX records:

Name = (leave it blank)
TTL = 86400 (default)
Priority = 1 (whatever appropriate)
Data = ASPMX.L.GOOGLE.COM
After submission it will look like
domainname 86400 IN MX 1 ASPMX.L.GOOGLE.COM

1 ASPMX.L.GOOGLE.COM
5 ALT1.ASPMX.L.GOOGLE.COM
5 ALT2.ASPMX.L.GOOGLE.COM
10 ASPMX2.GOOGLEMAIL.COM
10 ASPMX3.GOOGLEMAIL.COM

For web redirects, you need to consult the Google Apps doc. We have seen users creating a CNAME record for www that is

Name = www
Data = ghs.google.com

Please consult the Google Apps doc before creating such records.

Shubham | Saturday 06 July 2013 - 8:46 pm | | Default | No comments
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How to disable recursion on the DNS Server

1) Open the DNS Manager. Click Start, point to Administrative Tools, and then click DNS.
2) In the console tree, right-click the applicable DNS server and then click Properties.
3) Click the Advanced tab.
4) In Server Options, select the "Disable recursion" check box and then click OK.

Ashwani | Saturday 06 July 2013 - 09:36 am | | Default | No comments
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Setting MIME types

If the client needs to add the MIME type for the specified extension:
1) Login to the H-Sphere control panel.
2) Go to Domain Setting > Web Options for the domain you need.
3) Scroll down to find the MIME Type option and click the Add icon on its right.
4) On the page that appears, enter a dot followed by the extension for this file type.
5) The MIME extension must comply with the content. For example,  ".flv" is the associated extension for "video/x-flv" as the content type.
   Add Type application/x-shockwave-flash for .swf

Akash | Saturday 06 July 2013 - 09:28 am | | Default | No comments
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How to stop access requests on the wp-admin page

We've recently seen that there was a brute force botnet attack on the wp-admin page on a very large scale. If you sometime face such a situation on your Linux server, then you can stop such an attack by using the conf file of Apache i.e. httpd.conf with the rule below :-

=========================
<Files ~ "^\wp-admin">
  Order allow,deny
  Deny from all
</Files>
=========================

That's it!! This will stop every access request on the wp-admin page.

Sachin | Friday 05 July 2013 - 9:58 pm | | Default | No comments

Not able to edit any post in WordPress?

WordPress issue: While editing a post, a new post page opens instead of the old post page.

To fix this, just replace the old wp-admin folder with the fresh wp-admin folder.

Manoj | Friday 05 July 2013 - 9:33 pm | | Default | No comments
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Blacklisting a Domain in the H-Sphere control panel

Login to the reseller Control Panel

>>  Then go to Setting >> Blacklist >> Domain in Blacklist
>>  Click on Domain in Blacklist and enter the domain name here which you want to blacklist.

We can also upload a file with all the domain names which we want to blacklist.

>>  Go to Settings >> Blacklists >> Domains in Blacklist  >> click on the Upload button to choose the file.
       All domains mentioned in the file will be blacklisted.

Vimal | Thursday 04 July 2013 - 9:40 pm | | Default | No comments

Encrypting your files using the vi editor

If you have your own Linux server/system that is sharable with other users and you want to keep your files secure so that no one else can read your files, then there is quite an easy way to do so using the vi editor by following the steps below :-

Step 1: Open your file using the vi editor, ex- vim xyz.txt
Step 2: Press ESC and then :X and press enter and then you will be prompted with "Enter encryption key:".
Step 3: Enter your encryption key or any password and press enter. After this, you will be asked to enter the same key in "Enter same key again:" and then asked to press enter.
Step 4: After this save the file using :wq! and then you'll exit from the editor.

You can see the garbage value of a file with the cat and vi commands. To view the contents of a file, open the file using Vim and it'll ask you for the encryption key, and then you should enter the key and you'll see the file contents.

Sachin | Thursday 04 July 2013 - 8:06 pm | | Default | No comments

How to change the mailbox password in MailEnable

Sometimes we see an error when we try to change a mailbox password through Plesk. So here are some steps by which the password can be reset manually in MailEnable.

1) Login to the VPS using RDP.
2) Open the MailEnable administrator.
3) Find the domain in the postoffice tree to which the email id belongs.
4) Then on the left hand menu, click on 'Mailboxes'.
5) Find the appropriate mailbox/user from the list and right click on the same.
6) Then click on Properties. This will open a new window and there you can see the password field.
7) Input the new password and click on the OK button.

That's all. Try to login and verify if the new password works.

Ashwani | Thursday 04 July 2013 - 08:54 am | | Default | One comment
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The reseller's clients are not able to login to their H-Sphere control panel or the mail service for the clients is not working

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Akash | Thursday 04 July 2013 - 08:27 am | | Default | No comments

APACHE SERVER ERROR CODES

Server Error Codes:- We get different types of error codes when we configure the Apache server. The following are the main error codes and their meanings : -

>>    500    INTERNAL SERVER ERROR
>>    501    NOT IMPLEMENTED
>>    502    BAD GATEWAY    
>>    503    SERVICE UNAVAILABLE    
>>    504    GATEWAY TIMEOUT    
>>    505    HTTP VERSION NOT SUPPORTED

Vimal | Wednesday 03 July 2013 - 9:10 pm | | Default | No comments
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Mail SSL ports

Mail SSL support is available at the ports below:
 SMTPs - 465/tcp
 POP3s - 995/tcp
 IMAPs - 993/tcp

Note: We don't offer SSL support with webmail.

Abhishek | Wednesday 03 July 2013 - 8:41 pm | | Default | No comments
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How to turn off Register globals for your website hosted on a Linux server

Many times, it is necessary to turn off/disable Register globals for your site. You can turn off Register globals through the .htaccess file. So below are the steps to turn it off :-

Step 1: Create a .htaccess file under your domain or on your local computer and then upload it under the domain.
Step 2: Use the php directive below to turn Register globals off :-

php_flag register_globals off

Step 3: Make sure that the file is saved as .htaccess not .htaccess.txt, because htaccess is itself the extension of the file.

It's done! To check if Register globals has been turned off or not, just create an empty xyz.php file anywhere on your web root under the domain and write the following line:

            <? php
            phpinfo();
            ?>

Open this file in any web browser using http://domain/xyz.php and check out the value for register_globals on the page.

Sachin | Wednesday 03 July 2013 - 8:19 pm | | Default | No comments

If database user access is denied in case of osCommerce

If the user is saying they have configured the correct details in configure.php

Solution :-
     1. There are two configure.php files for osCommerce.
     2. One is inside includes/local/configure.php
     3. The other is inside includes/configure.php.
     4. The one that is inside the includes/local folder takes precedence over the other.

Akash | Wednesday 03 July 2013 - 01:18 am | | Default | No comments
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553 Sorry, your envelope sender is in my badmailfrom list

There are times when you send email and get the error just like below :-

Remote host said: 553 Sorry, your envelope sender is in my badmailfrom list (#5.7.1)

This happens because an email id can send upto 100 emails per day/mailbox. If the email id goes past this limit, then it'll be automatically blocked and listed under the badmailfrom list on the server side. You'll have to update us about this issue.

To increase this limit and to lift this block, you'll have to fill up the mass-mailing form. After the mass-mail policy form has been filled up, the client can send 1500 emails per day but not more than 7000 emails per week.

You can find the form here:
http://support.jodohost.com/showthread.php?t=3708-mailing form

Sachin | Tuesday 02 July 2013 - 2:11 pm | | Default | One comment

Outlook asking for the password again and again?

Many times Outlook has the issue of asking for your password again and again. In such a scenario, you need to take the following steps :-

1) Make sure you have checked the option Remember Password.
2) If you have installed some AntiVirus and it scans all the incoming/outgoing emails, try to deactivate it on email scanning and then check.
3) Try to configure a new account in Outlook and check if the problem still persists with the new setup.
4) This could happen due to the issue of SMTP blocking as well. So you'll need to contact us if you have already done the steps above.

Sachin | Tuesday 02 July 2013 - 11:43 am | | Default | Two comments

How to change PostgreSQL database encoding

To accomplish this task, we need to delete the existing database first and then re-create the same with the required encoding.

Steps:-
  1. Login to the respective PostgreSQL server
  2. su -l postgres
  3. dropdb <databasename>
  4. createdb -E UNICODE -O <databaseowner> <databasename>
  5. Exit

Note :- If the database contains data, it will be lost. So, it is advisable to take the backup of the database before deletion. After the creation of the database with the required encoding, data can be restored from the backup.

Abhishek | Monday 01 July 2013 - 9:01 pm | | Default | Two comments

MySQL DBA permissions

Error Code: 1142 while Restoring the database

Issue : While restoring the MySQL database using a third party tool like SQLyog, sometimes we get an error like this :

Error occured at:2013-07-01 15:00:44
Line no.:XX
Error Code: 1142 - CREATE command denied to user 'Database_User'

Read More

Naman | Monday 01 July 2013 - 08:59 am | | Default | One comment

How to Reset IIS

For resetting the IIS, follow the steps below:

1.Go to the command prompt.

2.Write iisreset and click enter (this will stop and then start the IIS automatically).

Read More

Pritam | Monday 01 July 2013 - 08:41 am | | Default | One comment
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