Steps to get more details about email issues
If your mail client is not connecting to the mail server then please run the command below at the command prompt on this computer:
ipconfig /flushdns
After this, reopen the email client and try again.
If the problem persists, please ask to get the output of the commands below on your support ticket. The support team will investigate the issue and update you back as soon as possible:
ping mail.<domain>.com
telnet mail.<domain>.com 25
telnet mail.<domain>.com 110
telnet mail.<domain>.com 143
telnet mail.<domain>.com 587
tracert mail.<domain>.com
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