SLA (Service Level Agreement)
For Dedicated Server
APYL has a responsibility to provide top quality service and support for our customers. As such we provide the following service level guarantees:
Network Uptime : APYL guarantees network uptime of 99.9%. This includes our internal network and connectivity at the border routers to the exterior. Outages outside of our network cannot be covered by our SLA although we will proactively contact our providers to follow up with issues affecting our customers if the issues happen within our providers' peering points. If monthly network availability falls below 99.9%, the customer will be credited a percentage of that month's service fee according to the credit schedule in our Service Level Agreement.
Hardware Replacement : At APYL, we use high quality hardware to limit the possibility of failure. However, if there should be hardware failure of any kind, we will replace such part within 4 hours of determination of failure by one of our technicians.