Knowledge Base
How to edit your Antispam settings in H-Sphere
How to create an email autoresponder in H-Sphere
How to change your billing information in H-Sphere
How to change your contact information in H-Sphere
How to set up Cron Jobs in H-Sphere
How to change your default page in H-Sphere
How to delete existing domains in H-Sphere
How to create a domain alias in H-Sphere
How to backup and restore your website in H-Sphere
How to use the Easy Apps Collection in H-Sphere
How to create an email alias in H-Sphere
How to change your email password in H-Sphere
How to create custom error pages in H-Sphere
How to create email forwarders in H-Sphere
How to manage FrontPage extensions in H-Sphere
How to change your control panel and FTP passwords in H-Sphere
How to create additional FTP accounts in H-Sphere
How to Change your hosting plan and billing period in H-Sphere
How to login to your H-Sphere control panel
How to create a mailing list in H-Sphere
How to create an MSSQL database in H-Sphere
How to create an MYSQL database in H-Sphere
How to create a new domain in H-Sphere
Managing MySQL databases with PHPMyAdmin in H-Sphere
How to create a POP email account in H-Sphere
How to password protect a directory using WebShell
How to create a subdomain in H-Sphere
How to submit a trouble ticket in H-Sphere
How to create URL redirect in H-Sphere
How to login to webmail from H-Sphere
How to use WebShell in H-Sphere
How to create an Instant Alias Template in H-Sphere
How to create billing period in H-Sphere
How to blacklist an user in H-Sphere
How to setup your corporate site in H-Sphere
How to create plans in H-Sphere
How to track services offered with Custom jobs in H-Sphere
How to delete/restore an account in H-Sphere
How to create your DNS zone in H-Sphere
How to login to H-Sphere as a reseller
How to change the look and feel of H-Sphere
How to enable email notifications H-Sphere
How to setup payment settings in H-Sphere
How to enable reports in H-Sphere
How to limit end-user resources in H-Sphere
How to add server aliases in H-Sphere
How to configure a Client Support Center in H-Sphere
How to suspend a user account in H-Sphere
How to find a user's account in H-Sphere
How to log in to Plesk as an Administrator
Getting Started with Parallels Plesk Panel 10
How to create and manage Resellers in Plesk
How to create and manage Reseller Plans in Plesk
How to manage IP addresses in Plesk
How to upload additional Applications in Plesk
How to configure and manage Database Servers in Plesk
How to send Mass E-mail Messages in Plesk
How to manage your system's Scheduled Tasks in Plesk
How to use the Event Manager in Plesk
Viewing and Configuring Server Health Reports in Plesk
How to change the server's hostname and other settings in Plesk
How to adjust the System Time in Plesk
How to configure the DNS Template Settings in Plesk
How to configure the DNS Template Settings in Plesk
How to configure Mail Server and Virus Protection Settings in Plesk
How to set up E-mail Notifications in Plesk
How to change the Action Log settings in Plesk
How to log in to Plesk
Becoming familiar with the Plesk interface
How to get help with Plesk
How to change your Password and Contact Information in Plesk
How to change a subscription's login info in Plesk
How to create and manage User Roles in Plesk
How to create and manage User Accounts in Plesk -
How to create and manage E-mail Accounts in Plesk
How to create E-mail Aliases in Plesk
How to specify a Catchall E-mail Account in Plesk
How to set up E-mail Forwarding in Plesk
How to enable Auto-Reply for an E-mail Address in Plesk
How to use the Spam Filter and Antivirus Protection in Plesk
How to access Webmail in Plesk
How to create Mailing Lists in Plesk
How to add and manage Domains & Subdomains in Plesk
How to create Domain Aliases in Plesk
How to find and install Applications in Plesk
How to use the File Manager in Plesk
How to view website statistics in Plesk
How to change your FTP account credentials in Plesk
How to create additional FTP accounts in Plesk
How to set up Anonymous FTP access in Plesk
How to manage your domains' DNS Zones in Plesk
How to install SSL Certificates in Plesk
How to use the Backup Manager in Plesk
How to password protect a directory in Plesk
How to set up Scheduled Tasks (Cron Jobs) in Plesk
How to create Databases in Plesk
How to manage databases with the Webadmin in Plesk
How to view and manage a website's logs in Plesk
How to set up Web Users in Plesk
How to create Custom Buttons in Plesk
How to log in to Plesk as a Reseller
Getting Started with Parallels Plesk Panel 10
How to change your Password and Contact Information in Plesk
How to create and manage Customers in Plesk
How to create and manage Subscriptions in Plesk
How to create and manage Service Plans in Plesk
How to create and manage Add-ons in Plesk
How to activate or suspend a Customer or Subscription in Plesk
How to remove a Customer or Subscription in Plesk
How to change a customer's Login Info in Plesk
How to change a subscription's IP address and System Login Info in Plesk
How to access a subscriber's Control Panel in Plesk
How to change a subscription's Plan and Add-ons in Plesk
How to customize a subscription in Plesk
How to synchronize a subscription with its Service Plan in Plesk
How to change a subscription's Expiration Date in Plesk
How to move a subscription from one customer to another in Plesk
How to view a report of app installations in Plesk
Viewing Resource Usage Statistics and Reports in Plesk
How to manage the Virtual Host Template in Plesk
How to use the Backup Manager in Plesk
How to customize your Panel Branding in Plesk
How to create Custom Buttons in Plesk
How to add a domain in WebsitePanel
How to add Scheduled Tasks in WebsitePanel
How to use the Application Installer in WebsitePanel
How to backup and restore your user account in WebsitePanel
How to create users for a database in WebsitePanel
How to create a mail account in WebsitePanel
How to create a MySQL database in WebsitePanel
How to create a peer account in WebsitePanel
How to create a MS SQL server database in WebsitePanel
How to create Web Sites in WebsitePanel
How to edit your account details in WebsitePanel
How to setup email forwarding in WebsitePanel
How to create custom error pages in WebsitePanel
How to use File Manager in WebsitePanel
How to install FrontPage extensions in WebsitePanel
How to create a FTP account in WebsitePanel
How to login to WebsitePanel
How to create an ODBC DSN (Data Source Name) in WebsitePanel
How to view your quotas in WebsitePanel
How to view Reports in WebsitePanel
How to add a shared SSL folder in WebsitePanel
How to create a sub-domain in WebsitePanel
How to enable offline payments in WebsitePanel
How to create hosting account addons in WebsitePanel
How to backup your hosting space in WebsitePanel
How to enable credit card payments in WebsitePanel
How to create a customer account in WebsitePanel
How to create a peer account in WebsitePanel
How to create hosting plans in WebsitePanel
How to enable Directi domain registration in WebsitePanel
How to update your contact information in WebsitePanel
How to update your profile in WebsitePanel
How to edit email notifications in WebsitePanel
How to enable enom domain registration in WebsitePanel
How to login to WebsitePanel as a reseller
How to change your reseller password in WebsitePanel
How to enable PayPal payments in WebsitePanel
How to set your Terms and Conditions in WebsitePanel
How to add a domain in WebsitePanel
All Comodo SSL Digital Certificates are managed through Client Area - https://billing.jodohost.com/. SSL Can be purchased from http://www.jodohost.com/ssl-digital-certificates.asp or from Client Area
All Thawte SSL Digital Certificates are managed through Customer CP - http://domainsgofast.com/login.php. SSL Can be purchased from http://domainsgofast.com/digital-ssl-certificate/index.php or Customer CP.
This is the most efficient way to contact us. Emergency tickets are generally answered within 5-15 minutes. Our support staff continuously looks for new tickets and answer them 24x7x365 days basis. When you open a new ticket, you will get a ticket confirmation number. If later you contact us by Live Chat or by phone, please keep this number handy.
Please see the following, to choose to appropriate helpdesk link for support:
Windows or Linux Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com
Please Use: https://billing.jodohost.com/ for supports
Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: Click here for Cluster 1
https://billing.jodohost.com/ for support
Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: Click here for Cluster 2
https://billing.jodohost.com/ for support
Windows VPS Hosting Customers, please login directly to your
Support Center - https://billing.jodohost.com/ (Use your Hsphere login details to open a ticket in support)
Our Support forums allow customers to interact with each other and to seek help on general issues. Our support forums are available at http://support.jodohost.com. Please use our ticket system to directly contact us or to seek help on more specific issues.
Although it is recommended that you use our ticket system, customers may also contact us for support on the following email addresses. These are directly fed into our ticket system and you'd be emailed back with a ticket confirmation email:
Windows or Linux Hosting, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com/
please email [email protected] for support
Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.myhsphere.biz
please email [email protected] for support
Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: https://cp.gohsphere.com
please email [email protected] for support
Windows VPS Customers, please email [email protected] for support
(Please always mention your user name when contacting us by e-mail)
To chat with a customer service representative, please click the "Live Chat" link on our website. You'll be able to talk to a support representative 24x7.
You can contact us on following numbers on 24 hrs basis:
India: 1800 102 6004 (Available 24x7)
USA: (941) 876-6175 (Available 24x7)