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Knowledge Base

 

H-Sphere 3.6 Enduser

» How to edit your Antispam settings in H-Sphere Flash Help
» How to create an email autoresponder in H-Sphere Flash Help
» How to change your billing information in H-Sphere Flash Help
» How to change your contact information in H-Sphere Flash Help
» How to set up Cron Jobs in H-Sphere Flash Help
» How to change your default page in H-Sphere Flash Help
» How to delete existing domains in H-Sphere Flash Help
» How to create a domain alias in H-Sphere Flash Help
» How to backup and restore your website in H-Sphere Flash Help
» How to use the Easy Apps Collection in H-Sphere Flash Help
» How to create an email alias in H-Sphere Flash Help
» How to change your email password in H-Sphere Flash Help
» How to create custom error pages in H-Sphere Flash Help
» How to create email forwarders in H-Sphere Flash Help
» How to manage FrontPage extensions in H-Sphere Flash Help
» How to change your control panel and FTP passwords in H-Sphere Flash Help
» How to create additional FTP accounts in H-Sphere Flash Help
» How to Change your hosting plan and billing period in H-Sphere Flash Help
» How to login to your H-Sphere control panel Flash Help
» How to create a mailing list in H-Sphere Flash Help
» How to create an MSSQL database in H-Sphere Flash Help
» How to create an MYSQL database in H-Sphere Flash Help
» How to create a new domain in H-Sphere Flash Help
» Managing MySQL databases with PHPMyAdmin in H-Sphere Flash Help
» How to create a POP email account in H-Sphere Flash Help
» How to password protect a directory using WebShell Flash Help
» How to create a subdomain in H-Sphere Flash Help
» How to submit a trouble ticket in H-Sphere Flash Help
» How to create URL rerdirects in H-Sphere Flash Help
» How to login to webmail from H-Sphere Flash Help
» How to use WebShell in H-Sphere Flash Help

H-Sphere 3.6 Reseller CP Guide

» How to create an Instant Alias Template in H-Sphere Flash Help
» How to create billing period in H-Sphere Flash Help
» How to blacklist an user in H-Sphere Flash Help
» How to setup your corporate site in H-Sphere Flash Help
» How to create plans in H-Sphere Flash Help
» How to track services offered with Custom jobs in H-Sphere Flash Help
» How to delete/restore an account in H-Sphere Flash Help
» How to create your DNS zone in H-Sphere Flash Help
» How to login to H-Sphere as a reseller Flash Help
» How to change the look and feel of H-Sphere Flash Help
» How to enable email notifications H-Sphere Flash Help
» How to setup payment settings in H-Sphere Flash Help
» How to enable reports in H-Sphere Flash Help
» How to limit end-user resources in H-Sphere Flash Help
» How to add server aliases in H-Sphere Flash Help
» How to configure a Client Support Center in H-Sphere Flash Help
» How to suspend a user account in H-Sphere Flash Help
» How to find a user's account in H-Sphere Flash Help

Parallels Plesk Panel 10 Admin Series

» How to log in to Plesk as an Administrator Screenshot  |   Flash Help
» Getting Started with Parallels Plesk Panel 10 Screenshot  |   Flash Help
» How to create and manage Resellers in Plesk Screenshot  |   Flash Help
» How to create and manage Reseller Plans in Plesk Screenshot  |   Flash Help
» How to manage IP addresses in Plesk Screenshot  |   Flash Help
» How to upload additional Applications in Plesk Screenshot  |   Flash Help
» How to configure and manage Database Servers in Plesk Screenshot  |   Flash Help
» How to send Mass E-mail Messages in Plesk Screenshot  |   Flash Help
» How to manage your system's Scheduled Tasks in Plesk Screenshot  |   Flash Help
» How to use the Event Manager in Plesk Screenshot  |   Flash Help
» Viewing and Configuring Server Health Reports in Plesk Screenshot  |   Flash Help
» How to change the server's hostname and other settings in Plesk Screenshot  |   Flash Help
» How to adjust the System Time in Plesk Screenshot  |   Flash Help
» How to configure the DNS Template Settings in Plesk Screenshot  |   Flash Help
» How to configure Mail Server and Virus Protection Settings in Plesk Screenshot  |   Flash Help
» How to set up E-mail Notifications in Plesk Screenshot  |   Flash Help
» How to change the Action Log settings in Plesk Screenshot  |   Flash Help

Parallels Plesk Panel 10 Enduser Series

» How to log in to Plesk Screenshot  |   Flash Help
» Becoming familiar with the Plesk interface Screenshot  |   Flash Help
» How to get help with Plesk Screenshot  |   Flash Help
» How to change your Password and Contact Information in Plesk Screenshot  |   Flash Help
» How to change a subscription's login info in Plesk Screenshot  |   Flash Help
» How to create and manage User Roles in Plesk Screenshot  |   Flash Help
» How to create and manage User Accounts in Plesk  -    Screenshot  |   Flash Help
» How to create and manage E-mail Accounts in Plesk Screenshot  |   Flash Help
» How to create E-mail Aliases in Plesk Screenshot  |   Flash Help
» How to specify a Catchall E-mail Account in Plesk Screenshot  |   Flash Help
» How to set up E-mail Forwarding in Plesk Screenshot  |   Flash Help
» How to enable Auto-Reply for an E-mail Address in Plesk Screenshot  |   Flash Help
» How to use the Spam Filter and Antivirus Protection in Plesk Screenshot  |   Flash Help
» How to access Webmail in Plesk Screenshot  |   Flash Help
» How to create Mailing Lists in Plesk Screenshot  |   Flash Help
» How to add and manage Domains & Subdomains in Plesk Screenshot  |   Flash Help
» How to create Domain Aliases in Plesk Screenshot  |   Flash Help
» How to find and install Applications in Plesk Screenshot  |   Flash Help
» How to use the File Manager in Plesk Screenshot  |   Flash Help
» How to view website statistics in Plesk Screenshot  |   Flash Help
» How to change your FTP account credentials in Plesk Screenshot  |   Flash Help
» How to create additional FTP accounts in Plesk Screenshot  |   Flash Help
» How to set up Anonymous FTP access in Plesk Screenshot  |   Flash Help
» How to manage your domains' DNS Zones in Plesk Screenshot  |   Flash Help
» How to install SSL Certificates in Plesk Screenshot  |   Flash Help
» How to use the Backup Manager in Plesk Screenshot  |   Flash Help
» How to password protect a directory in Plesk Screenshot  |   Flash Help
» How to set up Scheduled Tasks (Cron Jobs) in Plesk Screenshot  |   Flash Help
» How to create Databases in Plesk Screenshot  |   Flash Help
» How to manage databases with the Webadmin in Plesk Screenshot  |   Flash Help
» How to view and manage a website's logs in Plesk Screenshot  |   Flash Help
» How to set up Web Users in Plesk Screenshot  |   Flash Help
» How to create Custom Buttons in Plesk Screenshot  |   Flash Help

Parallels Plesk Panel 10 Reseller Series

» How to log in to Plesk as a Reseller Screenshot  |   Flash Help
» Getting Started with Parallels Plesk Panel 10 Screenshot  |   Flash Help
» How to change your Password and Contact Information in Plesk Screenshot  |   Flash Help
» How to create and manage Customers in Plesk Screenshot  |   Flash Help
» How to create and manage Subscriptions in Plesk Screenshot  |   Flash Help
» How to create and manage Service Plans in Plesk Screenshot  |   Flash Help
» How to create and manage Add-ons in Plesk Screenshot  |   Flash Help
» How to activate or suspend a Customer or Subscription in Plesk Screenshot  |   Flash Help
» How to remove a Customer or Subscription in Plesk Screenshot  |   Flash Help
» How to change a customer's Login Info in Plesk Screenshot  |   Flash Help
» How to change a subscription's IP address and System Login Info in Plesk Screenshot  |   Flash Help
» How to access a subscriber's Control Panel in Plesk Screenshot  |   Flash Help
» How to change a subscription's Plan and Add-ons in Plesk Screenshot  |   Flash Help
» How to customize a subscription in Plesk Screenshot  |   Flash Help
» How to synchronize a subscription with its Service Plan in Plesk Screenshot  |   Flash Help
» How to change a subscription's Expiration Date in Plesk Screenshot  |   Flash Help
» How to move a subscription from one customer to another in Plesk Screenshot  |   Flash Help
» How to view a report of app installations in Plesk Screenshot  |   Flash Help
» Viewing Resource Usage Statistics and Reports in Plesk Screenshot  |   Flash Help
» How to manage the Virtual Host Template in Plesk Screenshot  |   Flash Help
» How to use the Backup Manager in Plesk Screenshot  |   Flash Help
» How to customize your Panel Branding in Plesk Screenshot  |   Flash Help
» How to create Custom Buttons in Plesk Screenshot  |   Flash Help

Website Panel Enduser Series

» How to add a domain in WebsitePanel Screenshot  |   Flash Help
» How to add Scheduled Tasks in WebsitePanel Screenshot  |   Flash Help
» How to use the Application Installer in WebsitePanel Screenshot  |   Flash Help
» How to backup and restore your user account in WebsitePanel Screenshot  |   Flash Help
» How to create users for a database in WebsitePanel Screenshot  |   Flash Help
» How to create a mail account in WebsitePanel Screenshot  |   Flash Help
» How to create a MySQL database in WebsitePanel Screenshot  |   Flash Help
» How to create a peer account in WebsitePanel Screenshot  |   Flash Help
» How to create a MS SQL server database in WebsitePanel Screenshot  |   Flash Help
» How to create Web Sites in WebsitePanel Screenshot  |   Flash Help
» How to edit your account details in WebsitePanel Screenshot  |   Flash Help
» How to setup email forwarding in WebsitePanel Screenshot  |   Flash Help
» How to create custom error pages in WebsitePanel Screenshot  |   Flash Help
» How to use File Manager in WebsitePanel Screenshot  |   Flash Help
» How to install FrontPage extensions in WebsitePanel Screenshot  |   Flash Help
» How to create a FTP account in WebsitePanel Screenshot  |   Flash Help
» How to login to WebsitePanel Screenshot  |   Flash Help
» How to create an ODBC DSN (Data Source Name) in WebsitePanel Screenshot  |   Flash Help
» How to view your quotas in WebsitePanel Screenshot  |   Flash Help
» How to view Reports in WebsitePanel Screenshot  |   Flash Help
» How to add a shared SSL folder in WebsitePanel Screenshot  |   Flash Help
» How to create a sub-domain in WebsitePanel Screenshot  |   Flash Help

Website Panel Reseller Series

» How to enable offline payments in WebsitePanel Screenshot  |   Flash Help
» How to create hosting account addons in WebsitePanel Screenshot  |   Flash Help
» How to backup your hosting space in WebsitePanel Screenshot  |   Flash Help
» How to enable credit card payments in WebsitePanel Screenshot  |   Flash Help
» How to create a customer account in WebsitePanel Screenshot  |   Flash Help
» How to create a peer account in WebsitePanel Screenshot  |   Flash Help
» How to create hosting plans in WebsitePanel Screenshot  |   Flash Help
» How to enable Directi domain registration in WebsitePanel Screenshot  |   Flash Help
» How to update your contact information in WebsitePanel Screenshot  |   Flash Help
» How to update your profile in WebsitePanel Screenshot  |   Flash Help
» How to edit email notifications in WebsitePanel Screenshot  |   Flash Help
» How to enable enom domain registration in WebsitePanel Screenshot  |   Flash Help
» How to login to WebsitePanel as a reseller Screenshot  |   Flash Help
» How to change your reseller password in WebsitePanel Screenshot  |   Flash Help
» How to enable PayPal payments in WebsitePanel Screenshot  |   Flash Help
» How to set your Terms and Conditions in WebsitePanel Screenshot  |   Flash Help

Support Ticket System

This is the most efficient way to contact us. Emergency tickets are generally answered within 5-15 minutes. Our support staff continuously looks for new tickets and answer them 24x7x365 days basis. When you open a new ticket, you will get a ticket confirmation number. If later you contact us by Live Chat or by phone, please keep this number handy.

Please see the following, to choose to appropriate helpdesk link for support:

Windows or Linux Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com
Please Use: http://helpdesk.jodohost.com/support/index.php for supports

Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: Click here for Cluster 1
http://resellerdesk.jodohost.com/support/index.php for support

Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: Click here for Cluster 2
http://cluster2desk.jodohost.com/support/index.php for support

Windows VPS Hosting Customers, please login directly to your
Support Center - http://helpdesk.jodovps.com/client/index.php (Use your Hsphere login details to open a ticket in support)

Support Forums

Our Support forums allow customers to interact with each other and to seek help on general issues. Our support forums are available at http://support.jodohost.com. Please use our ticket system to directly contact us or to seek help on more specific issues.

E-mail Support

Although it is recommended that you use our ticket system, customers may also contact us for support on the following email addresses. These are directly fed into our ticket system and you'd be emailed back with a ticket confirmation email:

Windows or Linux Hosting, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com/
please email [email protected] for support

Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.myhsphere.biz
please email [email protected] for support

Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: https://cp.gohsphere.com
please email [email protected] for support

Windows VPS Customers, please email [email protected] for support

(Please always mention your user name when contacting us by e-mail)

Live Chat Support

To chat with a customer service representative, please click the "Live Chat" link on our website. You'll be able to talk to a support representative 24x7.

Phone Support

You can contact us on following numbers on 24 hrs basis:

India: 1800 102 6004 (Available 24x7)
USA: (941) 876-6175 (Available 24x7)