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GETTING SUPPORT
Support Ticket System
Support Forums
E-mail Support
Live Chat Support
Phone Support

STEP-BY-STEP GUIDES AND ONLINE DOCUMENTATION
Step-by-step Shared Customer guide
Guide to HSphere for Shared Customers
Step-by-step Guide for Resellers (for cp.go*sp*e*e.com)
Step-by-step Guide for Resellers (for cp.m*h*p*er*.b*z)
Reseller Flash Tutorials
Reseller Guide to H-Sphere
Converting Trial user to Paid Customer
Paying Hosting Fee
Register/Transfer your Domain
Login to your Domain Control Panel
Guide to Domain Control Panel

Support Ticket System:
This is the most efficient way to contact us. Emergency tickets are generally answered within 5-15 minutes.Our support staff continuously looks for new tickets and answer them 24x7x365 days basis. When you open a new ticket, you will get a ticket confirmation number. If later you contact us by Live Chat or by phone, please keep this number handy.

Please see the following, to choose to appropriate helpdesk link for support:

Windows or Linux Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com
Please Use: http://helpdesk.jodohost.com/support/index.php for support

Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: Click here for Cluster 1
http://resellerdesk.jodohost.com/support/index.php for support

Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: Click here for Cluster 2
http://cluster2desk.jodohost.com/support/index.php for support

Windows VPS Hosting Customers, please login directly to your
Control Panel - https://cp.jodovps.com for Support (Click Support Center)

Support Forums:
Our Support forums allow customers to interact with each other and to seek help on general issues. Our support forums are available at http://support.jodohost.com. Please use our ticket system to directly contact us or to seek help on more specific issues

E-mail Support:
Although it is recommended that you use our ticket system, customers may also contact us for support on the following email addresses. These are directly fed into our ticket system and you'd be emailed back with a ticket confirmation email:

Windows or Linux Hosting, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com
please email techsupport@jodohost.com for support

Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.myhsphere.biz
please email resellersupport@jodohost.com for support

Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: https://cp.gohsphere.com
please email customersupport@jodohost.com for support

Windows VPS Customers, please email support@jodovps.com for support

(Please always mention your user name when contacting us by e-mail)

Live Chat Support:
To chat with a customer service representative, please click the "Live Chat" link on our website. You'll be able to talk to a support representative 24x7.

Phone Support:
You can contact us on following numbers on 24 hrs basis:
India: +91.11.51629431/2/3 (Available 24x7)
US: (941) 876-6175

Shared Support Documentation:

Steps to setup your website
User guide to HSphere
Download: ZIP | PDF

Reseller Support Docuementation:

General:

Converting Trial user to Paid Customer: In order to convert to paid customer please do following:
1. Login to your Hosting Control Panel (CP).
2. Select Billing and then Billing Profile.
3. Create Billing Profile and select purchase option i.e. 1 paypal or 2checkout.com (for credit cards). This link will take you to payment site. Upon receipt of your payment, our billing dept. will credit it to your account.
Paying Hosting Fee: At the start of each billing cycle, our systems emails customers an invoice with a link to make pay their balance. However you have an option to make a payment of any amount at any time. You can do this by thefollowing steps:
1. Login to your Hosting Control Panel.
2. Select Billing from menu.
3. Select Billing Profile and go down on this page.
4. Enter the amount you want to pay in the format 00.00
5. Press select query button. This will take you to payment site.
6. After your payment is received, our billing department will credit it to your account
Register/Transfer your Domain: It is not necessary to register or transfer your domain to us in order to host it. JodoHost's main focus is hosting. We provide domain registration services as a convenience to our customers. To register your domain please visit http://domain.jodohost.com. Domain registeration/transfer paid via paypal gets activated immediately. Purchases from 2Checkout or CCAvenue will take 8-10 hrs. If you do not get domain activation/transfer confirmation e-mail from us within 24 hrs after making payment, please contact billing@jodohost.com. If payment is made for transfer of domain and transfer fails, the money stays in your Domain account which you can use later for further domain transactions.
Login to your Domain Control Panel: Hosting and Domain services have two separate Control Panels with us. For Domain Control Panel visit http://domain.jodohost.com. Your user name is the e-mail address that you used at the time of domain registration/transfer.
Guide to Domain Control Panel