Knowledge Base

» How to edit your Antispam settings in H-Sphere

» How to create an email autoresponder in H-Sphere

» How to change your billing information in H-Sphere

» How to change your contact information in H-Sphere

» How to set up Cron Jobs in H-Sphere

» How to change your default page in H-Sphere

» How to delete existing domains in H-Sphere

» How to create a domain alias in H-Sphere

» How to backup and restore your website in H-Sphere

» How to use the Easy Apps Collection in H-Sphere

» How to create an email alias in H-Sphere

» How to change your email password in H-Sphere

» How to create custom error pages in H-Sphere

» How to create email forwarders in H-Sphere

» How to manage FrontPage extensions in H-Sphere

» How to change your control panel and FTP passwords in H-Sphere

» How to create additional FTP accounts in H-Sphere

» How to Change your hosting plan and billing period in H-Sphere

» How to login to your H-Sphere control panel

» How to create a mailing list in H-Sphere

» How to create an MSSQL database in H-Sphere

» How to create an MYSQL database in H-Sphere

» How to create a new domain in H-Sphere

» Managing MySQL databases with PHPMyAdmin in H-Sphere

» How to create a POP email account in H-Sphere

» How to password protect a directory using WebShell

» How to create a subdomain in H-Sphere

» How to submit a trouble ticket in H-Sphere

» How to create URL redirect in H-Sphere

» How to login to webmail from H-Sphere

» How to use WebShell in H-Sphere

» How to create an Instant Alias Template in H-Sphere

» How to create billing period in H-Sphere

» How to blacklist an user in H-Sphere

» How to setup your corporate site in H-Sphere

» How to create plans in H-Sphere

» How to track services offered with Custom jobs in H-Sphere

» How to delete/restore an account in H-Sphere

» How to create your DNS zone in H-Sphere

» How to login to H-Sphere as a reseller

» How to change the look and feel of H-Sphere

» How to enable email notifications H-Sphere

» How to setup payment settings in H-Sphere

» How to enable reports in H-Sphere

» How to limit end-user resources in H-Sphere

» How to add server aliases in H-Sphere

» How to configure a Client Support Center in H-Sphere

» How to suspend a user account in H-Sphere

» How to find a user's account in H-Sphere

» How to log in to Plesk as an Administrator

Screenshot   |    Flash Help

» Getting Started with Parallels Plesk Panel 10

Screenshot   |    Flash Help

» How to create and manage Resellers in Plesk

Screenshot   |    Flash Help

» How to create and manage Reseller Plans in Plesk

Screenshot   |    Flash Help

» How to manage IP addresses in Plesk

Screenshot   |    Flash Help

» How to upload additional Applications in Plesk

Screenshot   |   Flash Help

» How to configure and manage Database Servers in Plesk

Screenshot   |   Flash Help

» How to send Mass E-mail Messages in Plesk

Screenshot   |    Flash Help

» How to manage your system's Scheduled Tasks in Plesk

Screenshot   |    <Flash Help

» How to use the Event Manager in Plesk

» Viewing and Configuring Server Health Reports in Plesk

Screenshot   |    Flash Help

» How to change the server's hostname and other settings in Plesk

Screenshot   |    Flash Help

» How to adjust the System Time in Plesk

Screenshot   |    Flash Help

» How to configure the DNS Template Settings in Plesk

Screenshot   |   Flash Help

» How to configure the DNS Template Settings in Plesk

Screenshot   |    Flash Help

» How to configure Mail Server and Virus Protection Settings in Plesk

Screenshot   |    Flash Help

» How to set up E-mail Notifications in Plesk

Screenshot   |    Flash Help

» How to change the Action Log settings in Plesk

Screenshot   |    Flash Help

» How to log in to Plesk

» Becoming familiar with the Plesk interface

» How to get help with Plesk

» How to change your Password and Contact Information in Plesk

» How to change a subscription's login info in Plesk

» How to create and manage User Roles in Plesk

» How to create and manage User Accounts in Plesk   -   

» How to create and manage E-mail Accounts in Plesk

» How to create E-mail Aliases in Plesk

» How to specify a Catchall E-mail Account in Plesk

» How to set up E-mail Forwarding in Plesk

» How to enable Auto-Reply for an E-mail Address in Plesk

» How to use the Spam Filter and Antivirus Protection in Plesk

» How to access Webmail in Plesk

» How to create Mailing Lists in Plesk

» How to add and manage Domains & Subdomains in Plesk

» How to create Domain Aliases in Plesk

» How to find and install Applications in Plesk

» How to use the File Manager in Plesk

» How to view website statistics in Plesk

» How to change your FTP account credentials in Plesk

» How to create additional FTP accounts in Plesk

» How to set up Anonymous FTP access in Plesk

» How to manage your domains' DNS Zones in Plesk

» How to install SSL Certificates in Plesk

» How to use the Backup Manager in Plesk

» How to password protect a directory in Plesk

» How to set up Scheduled Tasks (Cron Jobs) in Plesk

» How to create Databases in Plesk

» How to manage databases with the Webadmin in Plesk

» How to view and manage a website's logs in Plesk

» How to set up Web Users in Plesk

» How to create Custom Buttons in Plesk

» How to log in to Plesk as a Reseller

» Getting Started with Parallels Plesk Panel 10

» How to change your Password and Contact Information in Plesk

» How to create and manage Customers in Plesk

» How to create and manage Subscriptions in Plesk

» How to create and manage Service Plans in Plesk

» How to create and manage Add-ons in Plesk

» How to activate or suspend a Customer or Subscription in Plesk

» How to remove a Customer or Subscription in Plesk

» How to change a customer's Login Info in Plesk

» How to change a subscription's IP address and System Login Info in Plesk

» How to access a subscriber's Control Panel in Plesk

» How to change a subscription's Plan and Add-ons in Plesk

» How to customize a subscription in Plesk

» How to synchronize a subscription with its Service Plan in Plesk

» How to change a subscription's Expiration Date in Plesk

» How to move a subscription from one customer to another in Plesk

» How to view a report of app installations in Plesk

» Viewing Resource Usage Statistics and Reports in Plesk

» How to manage the Virtual Host Template in Plesk

» How to use the Backup Manager in Plesk

» How to customize your Panel Branding in Plesk

» How to create Custom Buttons in Plesk

» How to add a domain in WebsitePanel

» How to add Scheduled Tasks in WebsitePanel

» How to use the Application Installer in WebsitePanel

» How to backup and restore your user account in WebsitePanel

» How to create users for a database in WebsitePanel

» How to create a mail account in WebsitePanel

» How to create a MySQL database in WebsitePanel

» How to create a peer account in WebsitePanel

» How to create a MS SQL server database in WebsitePanel

» How to create Web Sites in WebsitePanel

» How to edit your account details in WebsitePanel

» How to setup email forwarding in WebsitePanel

» How to create custom error pages in WebsitePanel

» How to use File Manager in WebsitePanel

» How to install FrontPage extensions in WebsitePanel

» How to create a FTP account in WebsitePanel

» How to login to WebsitePanel

» How to create an ODBC DSN (Data Source Name) in WebsitePanel

» How to view your quotas in WebsitePanel

» How to view Reports in WebsitePanel

» How to add a shared SSL folder in WebsitePanel

» How to create a sub-domain in WebsitePanel

» How to enable offline payments in WebsitePanel

» How to create hosting account addons in WebsitePanel

» How to backup your hosting space in WebsitePanel

» How to enable credit card payments in WebsitePanel

» How to create a customer account in WebsitePanel

» How to create a peer account in WebsitePanel

» How to create hosting plans in WebsitePanel

» How to enable Directi domain registration in WebsitePanel

» How to update your contact information in WebsitePanel

» How to update your profile in WebsitePanel

» How to edit email notifications in WebsitePanel

» How to enable enom domain registration in WebsitePanel

» How to login to WebsitePanel as a reseller

» How to change your reseller password in WebsitePanel

» How to enable PayPal payments in WebsitePanel

» How to set your Terms and Conditions in WebsitePanel

All Comodo SSL Digital Certificates are managed through Client Area - https://billing.jodohost.com/. SSL Can be purchased from http://www.jodohost.com/ssl-digital-certificates.asp or from Client Area

All Thawte SSL Digital Certificates are managed through Customer CP - http://domainsgofast.com/login.php. SSL Can be purchased from http://domainsgofast.com/digital-ssl-certificate/index.php or Customer CP.

This is the most efficient way to contact us. Emergency tickets are generally answered within 5-15 minutes. Our support staff continuously looks for new tickets and answer them 24x7x365 days basis. When you open a new ticket, you will get a ticket confirmation number. If later you contact us by Live Chat or by phone, please keep this number handy.

Please see the following, to choose to appropriate helpdesk link for support:

Windows or Linux Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com
Please Use: https://billing.jodohost.com/ for supports

Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: Click here for Cluster 1
https://billing.jodohost.com/ for support

Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: Click here for Cluster 2
https://billing.jodohost.com/ for support

Windows VPS Hosting Customers, please login directly to your
Support Center - https://billing.jodohost.com/ (Use your Hsphere login details to open a ticket in support)

Our Support forums allow customers to interact with each other and to seek help on general issues. Our support forums are available at http://support.jodohost.com. Please use our ticket system to directly contact us or to seek help on more specific issues.

Although it is recommended that you use our ticket system, customers may also contact us for support on the following email addresses. These are directly fed into our ticket system and you'd be emailed back with a ticket confirmation email:

Windows or Linux Hosting, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com/
please email [email protected] for support

Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.myhsphere.biz
please email [email protected] for support

Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: https://cp.gohsphere.com
please email [email protected] for support

Windows VPS Customers, please email [email protected] for support

(Please always mention your user name when contacting us by e-mail)

To chat with a customer service representative, please click the "Live Chat" link on our website. You'll be able to talk to a support representative 24x7.

You can contact us on following numbers on 24 hrs basis:

India: 1800 102 6004 (Available 24x7)
USA: (941) 876-6175 (Available 24x7)