This is the most efficient way to contact us. Emergency tickets are generally answered within 5-15 minutes. Our support staff continuously looks for new tickets and answer them 24x7x365 days basis. When you open a new ticket, you will get a ticket confirmation number. If later you contact us by Live Chat or by phone, please keep this number handy.

Please see the following, to choose to appropriate helpdesk link for support:

Windows or Linux Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com
Please Use: http://helpdesk.jodohost.com/support/index.php for supports

Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: Click here for Cluster 1
http://resellerdesk.jodohost.com/support/index.php for support

Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: Click here for Cluster 2
http://cluster2desk.jodohost.com/support/index.php for support

Windows VPS Hosting Customers, please login directly to your
Support Center - http://helpdesk.jodovps.com/client/index.php (Use your Hsphere login details to open a ticket in support)

Support Forums:

Our Support forums allow customers to interact with each other and to seek help on general issues. Our support forums are available at http://support.jodohost.com. Please use our ticket system to directly contact us or to seek help on more specific issues

E-mail Support:

Although it is recommended that you use our ticket system, customers may also contact us for support on the following email addresses. These are directly fed into our ticket system and you'd be emailed back with a ticket confirmation email:

Windows or Linux Hosting, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.jodoshared.com/
please email techsupport@jodohost.com for support

Reseller Hosting Customers, with
Date of Signup: Prior to June 23rd, 2007, and
Control Panel: https://cp.myhsphere.biz
please email resellersupport@jodohost.com for support

Windows, Linux or Reseller Hosting Customers, with
Date of Signup: After June 23rd, 2007, and
Control Panel: https://cp.gohsphere.com
please email customersupport@jodohost.com for support

Windows VPS Customers, please email support@jodovps.com for support

(Please always mention your user name when contacting us by e-mail)

Live Chat Support:

To chat with a customer service representative, please click the "Live Chat" link on our website. You'll be able to talk to a support representative 24x7.

Phone Support:

You can contact us on following numbers on 24 hrs basis:
India: +91.120.4593617 (Available 24x7)
US: (941) 876-6175

Shared Support Documentation:

1. Steps to setup your website
2. User guide to HSphere

Download: ZIP | PDF

Reseller Support Documentation:

      1.   Step-by-step Guide Reseller Account Setup Guide
      2.   Reseller Flash Tutorials
      3.    Reseller complete Guide to H-Sphere

General:

Converting Trial user to Paid Customer: In order to convert to paid customer please do following:

1	Login to your Hosting Control Panel (CP).
2	Select Billing and then Billing Profile.
3	Create Billing Profile and select purchase option i.e. Credit Card (for automated payment) or 2checkout.com (for Credit Cards and Customers Paypal Account). This link will take Customers to 2Checkout site, where they will get option to use their Credit Card or Paypal Account. Upon receipt of your payment, our billing dept. will credit it to your account.

Paying Hosting Fee: In order At the start of each billing cycle, our systems emails customers an invoice with a link to make pay their balance. However you have an option to make a payment of any amount at any time. You can do this by the following steps:

1	Login to your Hosting Control Panel.
2	Select Billing from menu.
3	Select Billing Profile and go down on this page.
4	Enter the amount you want to pay in the format 00.00
5	Press select query button. This will take you to payment site.
6	After your payment is received, our billing department will credit it to your account

Register/Transfer your Domain: It is not necessary to register or transfer your domain to us in order to host it. JodoHost's main focus is hosting. We provide domain registration services as a convenience to our customers. To register a domain please visit http://www.DomainsGoFast.com/. Customer can pay for Domain registration/renewal/transfer using Paypal / 2Checkout or CCAvenue(for Indian Customers only).

PayPal: Once you complete payment formalities system will automatically credit your payment and immediately register/renew/or start domain transfer process. Write to Billing@JodoHost.com immediately if you see this not happening with domain name and payment details. Not writing to us in such a case would result in domain not getting register/renew or transfer.

2Checkout: Once you complete payment formalities, 2Checkout will take maximum of 24 hrs. to validate the payments. 2Checkout payments are credited manually by our team. Once credited funds can be used to pay pending invoices in your domain account. If you do not see funds credited after 24 hrs, write to Billing@JodoHost.com immediately.

CCAvenue: Once you complete payment formalities, CCAvenue will take maximum of 72 hrs. to validate the payments. CCAvenue payments are credited manually by our team. Once credited funds can be used to pay pending invoices in your domain account. If you do not see funds credited after 24 hrs, write to Billing@JodoHost.com immediately.

NOTE:

If you do not see your domain getting register/renew/transfer after payment, you MUST contact us immediately by writing to Billing@JodoHost.com.
If payment is made for transfer of domain and transfer fails, the money stays in your Domain account which you can use later for further domain transactions.
Generally there are no refunds for Domain Service. You MUST use funds in your domain account to register/renew a new or existing domain. For any refunds write to Billing@JodoHost.com.

Login to your Domain Control Panel: Hosting and Domain services have two separate Control Panels with us. For Domain Control Panel visit http://www.domainsgofast.com/. Your user name is the e-mail address that you used at the time of domain registration/transfer.

Guide to Domain Control Panel

Domain CP Complete Knowledge Base

24x7x365 Presence: 1-888-289-2246

Help